Hi there!
We want every gift to land perfectly. If something is not right, here is how we make it right.
7 days from delivery. Reach us on WhatsApp or the contact form with your order number and a photo if the item is damaged, and we'll sort it.
Personalised and engraved items cannot be returned unless they arrive damaged or the personalisation is incorrect. We always send a confirmation before making it, so please double-check the preview.
Once we receive the returned item (or confirm the issue from a photo), we issue a full refund to your original payment method within 5–7 working days. COD orders receive a bank transfer.
Yes — if the replacement is in stock, we'll ship it out as soon as the return is confirmed. If there is a price difference, we'll adjust it.
WhatsApp us a photo within 48 hours of delivery. We'll reship a replacement at no cost — no need to return the damaged item.